Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. You will be notified if there are significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

• Domestic deliveries: 1–5 business days

• EU deliveries: 3–10 business days

• International deliveries: 7–21 business days

Delivery delays may occur due to customs, weather conditions, or courier workload.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

4. Customs, Duties & Taxes

For international orders, the buyer is responsible for any customs fees, import taxes, or duties applied by the destination country. We are not responsible for delays caused by customs.

5. Damaged or Lost Packages

We are not liable for packages damaged or lost during shipping. If your package arrives damaged, please contact the courier directly to file a claim. You may also contact us, and we will assist where possible.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. We cannot refund or replace orders shipped to an incorrect address provided by the customer.

7. Local Pickup (if applicable)

Local pickup may be available at our warehouse/store. Pickup times will be arranged after order confirmation.

8. Contact

If you have questions about shipping, please contact us