Refund policy

Return & Refund Policy

1. General Information

We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return or refund in accordance with the terms below.

This policy applies to all purchases made through our website.


2. Right to Return (EU 14‑Day Withdrawal Rule)

Customers within the European Union have the right to return an item within 14 days of receiving it, without providing a reason.

To exercise this right, you must notify us in writing before the 14‑day period expires.


3. Conditions for Returns

To be eligible for a return:

  • The item must be unused, undamaged, and in original packaging.

  • All accessories, manuals, and components must be included.

  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.


4. Non‑Returnable Items

Certain items cannot be returned:

  • Perishable goods

  • Personal hygiene items (if opened)

  • Digital products once downloaded

  • Customized or personalized items

  • Items sold as “non‑returnable” or “final sale”

  • Software or sealed media once opened


5. Return Process

  1. Contact us at [your email] to request a return.

  2. We will provide instructions and the return address.

  3. Ship the item back within 14 days after receiving approval.

  4. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.


6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service. We are not responsible for lost return shipments.


7. Refunds

If your return is approved:

  • Refunds are issued to the original payment method.

  • Processing time is typically 5–10 business days.

  • Shipping fees are non‑refundable, except in cases of our error.

If the item shows signs of use or damage, a partial refund may be issued.


8. Exchanges

We offer exchanges for defective or incorrect items. If you need an exchange, contact us at [your email] with your order number and details.


9. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.

  • Provide photos of the item and packaging. We will arrange a replacement or refund at no additional cost.


10. Contact Information

For questions about returns or refunds, please contact us